Due to the recent global outbreak of coronavirus, many shipping carriers are experiencing delays in areas affected by the virus due to government protocol. Affected countries have also experienced delays through customs. Many orders are currently being shipped directly from our manufacturer in China for the fastest delivery possible. We guarantee all orders will be delivered. Please understand that this is out of our control and we will soon be able to offer our priority shipping again. All products are in stock and are being fulfilled within two days of orders being placed. Please contact us at email@example.com or our Contact Us page on the website for help locating your package.
How long will it take for my order to arrive?
Standard Shipping: For orders to the US, our current shipping estimate is 8-14 business days after the order has been shipped. For orders to the UK, our shipping estimate is 8-12 business days after the order has been shipped. For orders to Canada, Australia, and most other European countries, our shipping estimate is 10-16 business days after the order has been shipped. For other international orders, shipping estimates range from two to three weeks depending on the country of delivery. Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order. Priority Shipping is available for certain regions. ROVUX is not responsible for delays in delivery by the shipping carrier. Delay of delivery is not grounds for refund.
Priority Shipping: This option is currently unavailable. We are actively working to offer the fastest possible shipping times.
Do you provide tracking information?
Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 3-5 business days for updated tracking to become available.
Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order.
I only received part of my order, where is the rest?
Some of our products are shipped from different distribution facilities. Please allow a few extra days for the rest of your order to arrive. If you still have not received the rest of your order after a few days, please feel free to contact us at firstname.lastname@example.org so we can locate your additional packages.
Can I return my order?
We do offer a return policy. If you are not pleased with the product you received for any reason, contact us at email@example.com or visit our "Store Policy" page for more details.