How long will it take for my order to arrive?
Standard Shipping: Our shipping estimate is 10-15 business days after the order has been shipped. Please understand that this estimate is impacted as a result of the COVID-19 pandemic and orders may be delayed longer than this time period. Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order. Priority Shipping is available for certain regions. ROVUX is not responsible for delays in delivery by the shipping carrier. Delay of delivery is not grounds for refund.
Priority Shipping: This option is currently unavailable. We are actively working to offer the fastest possible shipping times.
Do you ship internationally?
Yes, we offer international shipping to ensure that customers can experience our brand anywhere in the world.
Do you provide tracking information?
Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 3-5 business days for updated tracking to become available.
Insured/Tracked Shipping is offered at checkout for guaranteed tracking updates on your order.
Is it safe to pay with debit/credit cards on your website?
We use SSL encrypted checkout to ensure that your payment information is secure. We do not have access to your payments information. We do not store your payment information.
I only received part of my order, where is the rest?
Some of our products are shipped from different distribution facilities. Please allow a few extra days for the rest of your order to arrive. If you still have not received the rest of your order after a few days, please feel free to contact us at email@example.com so we can locate your additional packages.
Can I return my order?
We do offer a return policy. If you are not pleased with the product you received for any reason, contact us at firstname.lastname@example.org or visit our "Store Policy" page for more details.